FAQ2018-08-12T18:12:56+00:00

Most popular FAQs

If you have any questions that we haven’t covered here, feel free to contact us.

Firstly, thank you for thinking of True North and wanting to share your brands’ story and authenticity with our members – we’d love to work with you.

Please send us a message via our Partnerships page by clicking here.

Yes we do! Our gift kits are available in a range of prices, order quantities and delivery options – we also offer individual tasting bottles. No matter what your event or requirements, we’ll create a gift experience to suit.

Please send us a message via our Contacts page by clicking here.

If you have been gifted a one-off Spirit Gift Kit, remember to make an account with True North by clicking here.

Your Gift Kit comes with access to our website and the Flavour Trail, so start exploring the flavours in your new Spirit Kit!

Billing cycles occur on the 20th day of each month, 7-days before each shipment is released. You can view your billing information in your ‘Subscriptions’ tab on your My Accounts page.

In your My Accounts page, you will be able to access your ‘Orders’ tab and view your order history as well as update your account details in the ‘Account details’ tab.

Things to consider:

– If you have paused your membership, your next payment charge date will still be the 20th day of the given month when your membership is resumed.

– You can pause your membership for a maximum period of 3-months.

No problem! If you are logged into your True North account, click here to reset your password.

If you have forgotten your password and are no longer logged into your True North account, click here below and follow the prompts to retrieve your password.

Enter your username or email address linked to your account, then click ‘Reset Password’. We will send you a link so you can add a new password.

If you don’t receive an email within 10-minutes, your account may is under a different email address.  If you need help updating your password, simply contact us via email at hello@truenorthspirits.com.au

To update your shipping address, follow these 4-steps:

1) Head to your True North login link via the navigation bar at the top of each page and login to your account.

2) On the My Account page, click the ‘Addresses’ tab.

3) Change your shipping address and/or billing address via clicking the ‘Edit’ link and fill out your information in the required fields.

4) Click the ‘Save Address’ button to save your new information.

Once saved, your updated address will replace your previous address.

We ship our Spirits Kits through Sendle and include tracking on each order. Depending on location, it will take 1-7 business days to arrive after its been shipped.

Please note, True North does not ship to Parcel Locker.

Each month when your order has been shipped, you will receive an email from Sendle with a tracking number notifying that your Spirit Kit is on its way.

At rare instances, a Spirits Kits’ tracking info may not update or it may show delivery occurred at a different address.

Get in touch with us if you have tracking issues by emailing hello@truenorthspirits.com.au

Unfortunately, we do not currently ship outside of Australia.

Our goal is to deliver the best premium and craft spirits in a consistent, convenient and affordable way. We endeavour to provide this service soon, so please keep in touch with us by becoming a Traveller member and we will notify you when True North offers international shipping.

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